On Time In Full
(OTIF)
This metric indicates the punctuality and completeness of order fulfillment. The calculated percentage signifies that 99 out of every 100 orders are delivered on time, in the correct quantity and quality.
Our Measure of Excellence: A Glimpse into Our Work Philosophy
Our commitment to maintaining the highest quality standards is relentless and unwavering. We implement detailed quality control procedures to ensure that every package we deliver consistently meets the highest benchmarks. Key quality indicators are rigorously monitored by us — this is the cornerstone of our reputation as a reliable supplier of high-quality packaging, fostering long-lasting trust among our clients.
Quality Verified by Indicators
98.7
On Time In Full
0.46
Customer Complaints
99.1
First Contact Resolution
98.6
Recomendation Score
99.2
Customer Retension Score
Customer Complaints
(CC)
This is a measure of claim frequency. The result implies that 217 out of 218 orders are delivered meeting the quality standards.
First Contact Resolution
(FCR)
This indicator assesses the effectiveness of communication and the resolution of our customers’ challenges. It denotes that we resolve 99 out of 100 customer issues at the first point of contact.
Recomendation Score
(RS)
A metric indicating that 99 out of 100 current clients recommend partnering with us.
Customer Retension Score
(CRS)
This is a metric of our client retention. The score indicates that 99 out of 100 of our customers remain with us in a long-term partnership.
Since 2006, we have operated in compliance with quality standards.
We strive to ensure complete client satisfaction by fostering the development and maintenance of the high quality of our products and service standards. To this end, we have implemented an integrated management system based on the international standard PN-EN ISO 9001:2015, which ensures the continuous improvement of our products and services. Furthermore, we adhere to the European standard PN-EN 15378:2017, guaranteeing safety and compliance in the production of pharmaceutical packaging. Our commitment to sustainable development is confirmed by the application of the FSC-STD-40-004 v.3-1 Forest Stewardship Council standard, ensuring our products are sourced from sustainable origins. All these systems have been certified by the independent certifying body SGS United Kingdom Ltd Systems & Services Certification, which attests to our constant commitment to maintaining high quality and ethical standards.
